Technology
setting the standards for
Technology for the Industry
At Richburns we believe that the use of technology is the key to the success of our business. Over the years we have designed and developed unique in house debt management systems for our office based staff as well as highly reliable and innovative handhelds for our field staff.
Utility Manager
A custom designed system to allow our staff to manage our clients debt effectively. With it’s unique validation system we can ensure that all the data that we input is clean and up to the clients standards.
Utility Manager Lite
The newest addition to our systems, Utility Manager Lite utilises offline syncing to ensure that no matter what part of the country our agent is in they are always able to input data into our system.
Telephony
How we communicate with our clients’ customer base is vital to our success so we have invested in the most cutting edge telecom system available to ensure we engage in effective, efficient and transparent communication.
Customer Portal
Our customer portal allows customers to pay and manage their debt online. They also have the ability to request appointments and arrange a callback.
built on our
Core Principles
in-house
Developed in house by industry experienced IT developers.
Secure
Built using the latest security implementations available.
Updated
Constantly updated to the ever changing specifications of our clients.
Modular
Developed to allow us to implement dedicated areas for each client.
introducing
Utility Manager
- Dedicated areas for each client.
- Fully customisable screens.
- Data cleansing and unique result validation.
- Automatic distribution of work to representatives handhelds.
- Comprehensive court and warrant allocation system.
- Automated allocation of representative for PDV, court and warrant execution.
- Automated printing of all letters and relevant paperwork.
- Representatives diary system to ensure high efficiency.
- Built in key performance indicator reports.
introducing
Utility Manager Lite
- Overview of upcoming work to enhance planning and time efficiency.
- Overview of outstanding work
- Data validation requirements dependent on client, work stream and result.
- Built in photograph capture facility.
- Ability to accept doorstep payments.
- Secure and encrypted transfer of data.
- Ability to view a breakdown of performance on a month by month basis.
- Individual account and overall allocated work breakdown of SLA.
- Secure two-factor authentication.
introducing
Telephony Systems
- Outbound “Progressive” dialler (operator only making one call at a time).
- Both inbound and outbound call recording.
- PCI DSS compliant call recording.
- Secure encrypted storage of call recording.
- Efficient inbound call distribution system.
- Client specific wallboards, showing live call statistics.
- SMS Facility.
introducing our
Customer Portal
The Richburns Customer Portal allows users to manage their account online in an easy and secure environment. Customers are able to:
- Easily manage accounts
- Make a payment
- Request appointments
- Arrange a callback
At Richburns we treat our customers’ personal data with the highest level of confidentiality. Security checks are carried out before we allow users to access their account.
Get in touch to find out how the industry leaders in debt recovery can help you.