About Us
A philosophy built around
Our experience and expertise in the utility industry
Richburns take pride in our reputation within the industry for integrity and transparency. We work hard to develop long lasting relationships with clients, always working to the highest standards to deliver the best outcomes.
We value every member of our workforce, and our core values are at the heart of everything we do.
Our Story
Our History
Company Values
Mission Statement
Field Force
Service Excellence
How it started
Our Story
Founded in 1999 Richburns have a long history as a leading debt resolution agency focussed on the utility market.
The company ethos has always been much more than debt resolution, offering both clients and customers ways to resolve debt issues by working in partnership. This approach has seen Richburns continue to grow each year and maintain its distinctive, customer focused approach.
Working closely with our clients we continue to offer strategic advice and innovative collection and metering programmes.
The company has over 70 central staff and a field team of 120 agents committed to providing a tailored collection service using modern techniques.
founded in 1999
Our History
Dedicated to
Our Values
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We equally value our staff and clients and health and safety at work is of paramount importance.
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Our policies and procedures reflect our care for our people and our determination to always comply with best practice.
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We communicate openly with our staff and will continue to encourage personal development and self-improvement.
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We will continue to deliver suitable training plans to all our staff to encourage the highest possible service standards aimed at delivering consistent customer satisfaction.
Our corporate
Mission Statement
Care – We care for our people, clients, and our clients’ customers.
Respect – We treat our people, our clients, and their customers with respect.
Equality – We embrace diversity and inclusion; we equally value all our people and clients.
Development – We ensure our staff receive appropriate training to achieve the highest standards of service and encourage personal development.
Integrity – We act with integrity in all aspects of our business, when dealing with our people and clients; we will be open and honest in all our communications.
Together – We work as one, encouraging and promoting strong working relationships across our business and with our clients.
The Richburns
Field Force
We have over 120 field representatives across the UK working on delivering great results for our clients.
Our representatives receive the latest industry training across the full spectrum of debt recovery and metering services.
They are continually audited and monitored to ensure our high standards are maintained across the country.
Combining both traditional recovery techniques with our modern systems to ensure both a high success rate and optimal efficiency of our workload.
Our representatives will often go above and beyond to ensure that the customer is able to resolve their issue and outstanding bills are paid where possible.
Consideration is always given to those customers that are vulnerable and recommendations are made to our clients in these circumstances, on potential solutions to the situation.
We utilize a team of area managers across the UK who oversee our representatives day-to-day operations and provide assistance and guidance where required.
with pride in our
Service Excellence
Richburns will always strive to deliver service excellence. We understand that we play a vital and sensitive role as representatives of our clients and will always deal with customers in a professional and sensitive manner.
We will always attempt to find a practical outcome that will consider any issues that arise and advise where possible, a deliverable outcome for both parties.
Our clients are supported with a dedicated team to manage workload and to assist with issues and queries as they arise.
For our clients
Working in partnership with our clients, we offer proven techniques for reducing debt portfolios based on many years experience within the industry, whilst also striving to find new and innovative processes.
We believe in:
- Creating a tailor made service for each of our clients.
- Working closely and transparently together.
- Being efficient and effective across our workstreams.
- Finding innovative and sustainable solutions to industry problems.
For your customers
We believe in keeping customers informed and in control of their debt and meter issues, allowing a solution to be agreed as quickly as possible.
We believe in:
- Leaving a customer informed of all their options.
- Identifying customer vulnerabilities.
- Ensuring all relevant information is received.
- Treating customers with respect and courtesy.
- Doing our utmost to ensure sustainable arrangements are made.
Get in touch to find out how the industry leaders in debt recovery can help you.